Spending power
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Spending power
Key facts
Counted staff
14
self-reported 11–50 band
Founded
1997
29 years
Legal entities
None matched
Office countries
1
1 address
Funding rounds
None on record
Company type
Privately Held
self-reported
Description
For a long time, customer service was something that was just expected, and determined by “the customer is always right.” It was unmeasurable, and its impact on the business overall was never really known. The Customer Service Institute of Australia (CSIA) changed all that – because we knew there was much more to it.
Since 1997, we’ve been recognised as Australia’s peak customer service body. We think this is a great achievement, but our true measurement of success is how well we can help any person in any sector reach their full customer service potential.
We developed the International Customer Service Standard certification program and in 2001, we introduced the Australian Service Excellence Award (ASEA) program, held annually to celebrate excellence in customer service delivery. Both of these programs support organisations, and take their customer service offering to the next level. This is done through improvements to design, delivery, quality and effectiveness of all aspects of customer service strategy, policies and systems.
CSIA members include CEO's, business owners, government employees and customer service professionals. High quality customer service is universally regarded as an imperative for long-term business success. To enhance customer service in your organisation, join the CSIA. We are driven by and committed to the development of people, systems and standards to improve customer service.
Specialties
All 6 specialties
- Certification to the International Customer Service Standard (ICSS)
- Australian Service Excellence Awards (ASEA)
- Customer Experience
- Customer Service
- Training
- Membership
Related specialties
Locations
Country footprint
Show as table · Offices in 1 country
| Countries | 1 |
|---|---|
| Primary country | AU |
All codes: AU
Addresses
- AULevel 2, 383 George Street; Sydney, New South Wales 2000Primary
Grid intelligence Members
Signals & hiring
Hiring, headcount and registry-change signals, streamed to members.
Latest signal
Hiring activity
Headcount trend
Financials
Registry-filed capital and financial indicators, standardised by TheGrid.
Paid-up capital
Fiscal period
Registered charges
Revenue
Profit / loss
People & contacts
4 employee profiles on record · names withheld.
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FAQ
How many people work at CSIA Customer Service Institute of Australia?
14 counted staff profiles at January 2026, inside the self-reported 11–50 band.
Where does CSIA Customer Service Institute of Australia have offices?
One address on record, Australia only. Primary: Level 2, 383 George Street, Sydney, New South Wales 2000.
Has CSIA Customer Service Institute of Australia raised funding?
None linked to this brand.
What does CSIA Customer Service Institute of Australia list as its specialties?
Six tags on the brand's own list, among them membership, customer experience and training.
Which companies are listed alongside CSIA Customer Service Institute of Australia?
9 profiles list CSIA Customer Service Institute of Australia as a peer — 94th percentile in Business Consulting. It lists ten peers of its own. Australian Customer Experience Professionals Association (ACXPA) and Antenna list it back.