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Key facts
Counted staff
12
self-reported 2–10 band
Founded
1991
35 years
Legal entities
1
ABR
Office countries
1
1 address
Funding rounds
None on record
Company type
Nonprofit
self-reported
Legal entity
1 brand → 1 confirmed entity
SOCAP PTY. LIMITED
ABN62008573073
Legal entities
Show as table · SOCAP Australia: 1 registry entity
| SOCAP PTY. LIMITED | ABN 62008573073 |
|---|---|
| Confirmed matches | 0 of 1 |
A candidate is a name match on the registry, not a confirmed identity, and two candidates are ambiguity rather than a corporate structure.
Description
The Society of Consumer Affairs Professionals Australia (SOCAP Australia) represents a thriving community of 1000+ influential consumer professionals, who view professional complaint management not only as a competitive advantage in business, but also as simply the right thing to do.
Perhaps you’ve experienced when a customer contacts you to complain, and it’s the last thing you really feel like tackling in your day? We provide members with tools, networks, information and resources to manage complaints more easily, efficiently and effectively ensuring value to the organisation as a whole.
Perhaps you’ve heard of the service recovery paradox? If yes, you’ll know many organisations fear complaints and the associated costs of managing complaints, yet good management of complaints actually leads to increased customer retention and satisfaction, increased lifetime value of a customer, increased advocacy and operational efficiencies – not to mention, keeping you in the good books with any regulators.
SOCAP Australia supports members by providing:
- Professional development through a curriculum of specific training workshops and major events
- Avenues for the exchange of information and ideas by linking together a network of like-minded consumer professionals from Australia’s leading brands and organisations
- Regulatory updates, insights and access to latest research via our e-news and our quarterly industry publication Consumer Directions
- Member only pricing and discounts, along with a broad range of membership categories from individuals to large corporate teams
- Thought leadership by contributing to the Standards which provide direction to for industry. In fact we assisted with the rewrite of the Australian Standard for Complaint Handling which is known as the “go to” complaint handling guide for successful organisations in Australia
Specialties
All 10 specialties
- Consumer Affairs
- Customer Services
- Customer Relations
- Consumer Education
- Complaint Handling
- Complaint Management
- Call Centres
- Corporate Compliance
- Consumer Research
- Consumer Satisfaction
Locations
Country footprint
Show as table · Offices in 1 country
| Countries | 1 |
|---|---|
| Primary country | AU |
All codes: AU
Addresses
- AUSydneyPrimary
Grid intelligence Members
Signals & hiring
Hiring, headcount and registry-change signals, streamed to members.
Latest signal
Hiring activity
Headcount trend
Financials
Registry-filed capital and financial indicators, standardised by TheGrid.
Paid-up capital
Fiscal period
Registered charges
Revenue
Profit / loss
People & contacts
4 employee profiles on record · names withheld.
Names and titles are intentionally absent from this page. The source relation carries no consent record across the privacy regimes this directory spans, so it is never requested and never stored. Search engines see exactly what you see here.
Counts only. No names are stored here, and none are served.
FAQ
Which legal entity operates under SOCAP Australia?
One Queensland entity on the ABR. SOCAP PTY. LIMITED (ABN 62 008 573 073), high confidence.
How many people work at SOCAP Australia?
The record holds 12 counted staff profiles at January 2026, above the self-reported 2–10 band.
Where does SOCAP Australia have offices?
One address on record, Australia only. Primary: Sydney.
Has SOCAP Australia raised funding?
None linked to this brand.
What does SOCAP Australia list as its specialties?
Ten tags on the brand's own list, among them customer relations, customer services and corporate compliance.
Which companies are listed alongside SOCAP Australia?
4 profiles list SOCAP Australia as a peer — 87th percentile in Consumer Services. It lists ten peers of its own. Working Futures and Vox Logos Consultancy Services list it back.