Spending power
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Spending power
Key facts
Counted staff
1
self-reported 1–1 band
Founded
2016
10 years
Legal entities
None matched
Office countries
1
1 address
Funding rounds
None on record
Company type
Public Company
self-reported
Description
In today’s competitive global market, good customer experience isn’t enough. From one industry to another, customers are demanding the ‘wow’ factor. They expect to be able to deal with organisations at any time, moving seamlessly between different channels, and they expect to encounter great customer experience at every point along the way.
So how do you gain customers’ trust and loyalty in an environment where they are writing the rules? The first step is to place them at the centre of your organisation, where they belong. A sustainable corporate culture depends on listening to your customers and those who engage with them. This isn’t a once-off program where you can tick the box and move on, but a seismic shift in organisational thinking.
In this ground-breaking book, industry strategist Isabella Villani offers practical advice, case studies and templates to give you a head start in designing, implementing and sustaining a ‘wow’ customer experience. This ‘how-to’ guide leverages industry data and insights to help you build new approaches that will transform your organisation’s CX from good to great.
Isabella Villani is a thought leader in customer experience, business transformation and omnichannel strategy. Over almost 20 years at the forefront of this expanding field, she has helped set new directions for organisations across various industries across Australia. She is recognised for her infectious passion and ‘give before you get’ approach to organisational problems.
Specialties
All 5 specialties
- Customer Experience
- Strategy
- Execution
- Transformation
- speaker engagements
Related specialties
Locations
Country footprint
Show as table · Offices in 1 country
| Countries | 1 |
|---|---|
| Primary country | AU |
All codes: AU
Addresses
- AU330 Collins St; Melbourne, Victoria 3000Primary
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Financials
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Paid-up capital
Fiscal period
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Revenue
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People & contacts
1 employee profiles on record · names withheld.
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FAQ
How many people work at Isabella Villani Author?
1 counted staff profiles at January 2026, inside the self-reported 1 band.
Where does Isabella Villani Author have offices?
One address on record, Australia only. Primary: 330 Collins St, Melbourne, Victoria 3000.
Has Isabella Villani Author raised funding?
None linked to this brand.
What does Isabella Villani Author list as its specialties?
Five tags on the brand's own list, among them execution, customer experience and strategy.
Which companies are listed alongside Isabella Villani Author?
8 profiles list Isabella Villani Author as a peer — 94th percentile in Book and Periodical Publishing. It lists ten peers of its own. Exceed Global and DV Safe Phone list it back.