Spending power
TheGrid Corporate Spending Power index would rate purchasing capacity from registry, scale and activity signals.
Spending power
Key facts
Counted staff
289
self-reported band not used
Founded
2013
13 years
Legal entities
None matched
Office countries
1
1 address
Funding rounds
None on record
Company type
Privately Held
self-reported
Description
Providing Exceptional Customer Experience through Innovative Service Solutions
iCONNECT CONVERGENCE INC. (iCONN) is a fully owned subsidiary of ABS-CBN Corporation established in 2013 to provide customer service and relationship management to the parent company, its subsidiaries, affiliates, and customers. With over 10 years of existence, iCONN’s service objective is anchored to provide unparalleled customer experience by creating and deepening good relationships with customers with enabling and world-class customer solutions.
The political and business landscape in the past 4 years has significantly changed iCONN’s operating strategies, allowing us to extend our services to non-ABS-CBN clients. Hence, it is with pride that we share the same passion and commitment to being of service and offering our talent not just to the Filipino People but to a global audience. With a culture rooted in service orientation, aligned with ABS-CBN’s vision, mission and values, we bring with us a wealth of experience as a strategic partner.
iCONN partners with you to provide innovative Customer Experience solutions for you and your customers - from acquisition, customer care and retention, customer relationship management and back-office support offering a portfolio of best-in-class customer experience services supported by agile technology.
We support all digital online channels. We are where your customers are.
We are part of the ABS-CBN family and we share the same passion and commitment to be of service to the Filipino people and to offer our talent to a global audience.
We believe that the purpose of our existence is anchored upon the need to provide unparalleled customer experience by creating and deepening good relationships with customers and ultimately making them feel like a true Kapamilya* in all channels and interactions we serve.
Specialties
All 4 specialties
- Conversational A.I. Platform (Chatbot) and Omni Channel Customer Support
- Social Listening and Digital Community Management
- Customer Frontline Managed Services
- Backoffice Solutions Managed Services
Locations
Country footprint
Show as table · Offices in 1 country
| Countries | 1 |
|---|---|
| Primary country | PH |
All codes: PH
Addresses
- PH5/F; ELJ Communications Center, Eugenio Lopez Drive; Quezon City, Metro Manila 1103Primary
Grid intelligence Members
Signals & hiring
Hiring, headcount and registry-change signals, streamed to members.
Latest signal
Hiring activity
Headcount trend
Financials
Registry-filed capital and financial indicators, standardised by TheGrid.
Paid-up capital
Fiscal period
Registered charges
Revenue
Profit / loss
People & contacts
4 employee profiles on record · names withheld.
Names and titles are intentionally absent from this page. The source relation carries no consent record across the privacy regimes this directory spans, so it is never requested and never stored. Search engines see exactly what you see here.
Names are withheld until a consented source exists.
FAQ
How many people work at iConnect Convergence Inc.?
289 counted staff profiles at January 2026. The brand's self-reported band sits above that count and is not published as a headcount.
Where does iConnect Convergence Inc. have offices?
One address on record, Philippines only. Primary: 5/F, ELJ Communications Center, Eugenio Lopez Drive, Quezon City, Metro Manila 1103.
Has iConnect Convergence Inc. raised funding?
None linked to this brand.
What does iConnect Convergence Inc. list as its specialties?
Four tags on the brand's own list.
Which companies are listed alongside iConnect Convergence Inc.?
1 profile lists iConnect Convergence Inc. as a peer — 44th percentile in Outsourcing and Offshoring Consulting. It lists ten peers of its own. GICF, Inc. lists it back.