Spending power
TheGrid Corporate Spending Power index would rate purchasing capacity from registry, scale and activity signals.
Spending power
Key facts
Founded
2003
23 years
Office countries
1
1 address
Company type
Nonprofit
self-reported
Description
Indonesia Contact Center Association (ICCA) was established in 2003 and grow membership from a wide range of industries. Industry coverage from Banking, Insurance, Retail, Manufacturing, Energy, Government, and Telecommunication industries. ICCA membership open to all companies that own or manage contact center operations in Indonesia.
With the development of contact center management, ICCA contribute to the development of contact center support for Indonesia’s economy, particularly through customer service. It is expected that with better customer service creates a climate of ease of doing business and public service.
The development of contact centers in Indonesia to grow along with the increasing use of technology and the availability of adequate telecommunications network. Various companies provide contact center services to a wide range of customer services and transactions, both inbound and outbound.
ICCA hopes to contribute to the development of the contact center in Asia Pacific and the world. In addition to providing services for domestic, Contact Center in Indonesia has also provided services to various countries. At the same time has become a destination visit various companies from various countries.
Specialties
- customer relationship management
- customer experience
- customer satisfaction
- call center
- customer service
- contact center
- crm
All 7 specialties
- contact center
- CRM
- Call Center
- Customer Service
- Customer Satisfaction
- Customer Experience
- Customer Relationship Management
Related specialties
Locations
Country footprint
Show as table · Offices in 1 country
| Countries | 1 |
|---|---|
| Primary country | ID |
All codes: ID
Addresses
- IDJAKARTA SELATAN, DKI JAKARTA 12830Primary
Grid intelligence Members
Signals & hiring
Hiring, headcount and registry-change signals, streamed to members.
Latest signal
Hiring activity
Headcount trend
Financials
Registry-filed capital and financial indicators, standardised by TheGrid.
Paid-up capital
Fiscal period
Registered charges
Revenue
Profit / loss
FAQ
Where does ICCA Indonesia have offices?
One address on record, Indonesia only. Primary: Jakarta Selatan, Dki Jakarta 12830.
What does ICCA Indonesia list as its specialties?
Seven tags on the brand's own list, among them customer relationship management, customer experience and customer satisfaction.
Which companies are listed alongside ICCA Indonesia?
12 profiles list ICCA Indonesia as a peer — 88th percentile in Non-profit Organizations. It lists ten peers of its own. Nubitel and ESIGO list it back.