Brand profile · IT Services & Consulting

ePacific Telecom

Binh Thanh, Ho Chi Minh-based ePacific Telecom operates in IT Services & Consulting. Privately held, at epacific.com.vn. Two addresses sit on record, spread over two office countries. It employs 46 people, on the record. It is listed alongside eight similar brands, mostly in IT Services & Consulting.

epacific.com.vn LinkedIn

Profile live Privately Held Founded 2015 2 office countries
Counted staff
46
self-reported 11–50 band
Founded
2015
11 years
Legal entities
None matched
Office countries
2
2 addresses
Funding rounds
None on record
Company type
Privately Held
self-reported
Use this profile Compare Your shortlist

Description

ePacific Telecom is a leading provider of AI-powered omni-channel contact center solutions. We specialize in providing Software-as-a-Service (SaaS) solutions that help businesses of all sizes to efficiently manage their customer communication processes across various channels, including phone, email, chat, social media, and more.

Our AI-powered solutions leverage the latest technologies, such as natural language processing (NLP), machine learning (ML), and speech recognition, to provide businesses with personalized, efficient, and consistent communication experiences across all channels. This helps businesses to enhance their customer satisfaction levels and build stronger customer relationships.

At ePacific Telecom, we believe that customer satisfaction is crucial to the success of any business. That's why we are committed to providing our customers with the best possible solutions and services that meet their unique business needs. Our team of experts works closely with our customers to understand their requirements and provide customized solutions that drive their business growth.

With our SaaS solutions, businesses can improve their operational efficiency, reduce costs, and gain valuable insights into their customers' behavior and preferences. Our solutions also help businesses to increase customer retention and loyalty by providing a seamless and personalized customer experience.

Join ePacific Telecom today and experience the power of our AI-powered omni-channel contact center solutions. Let us help you transform your customer communication processes and take your business to new heights!

Specialties

All 25 specialties
  • Giải pháp Trung tâm liên lạc được hỗ trợ bởi AI
  • Quản lý trải nghiệm khách hàng đa kênh
  • Tích hợp trợ lý ảo và Chatbot
  • Xử lý ngôn ngữ tự nhiên (NLP) cho dịch vụ khách hàng
  • Phân tích dự đoán cho Trung tâm liên lạc
  • Giải pháp hỗ trợ khách hàng tự động
  • Hệ thống định tuyến và xếp hàng thông minh
  • Hỗ trợ khách hàng đa ngôn ngữ
  • Phân tích tình cảm và phản hồi của khách hàng
  • Học máy để tối ưu hóa Trung tâm liên lạc
  • Omni-channel Contact Center
  • SIP Trunk
  • Voice Brandname
  • SMS Brandname
  • 1900 Premium number
  • 1800 toll free number
  • AI-Powered Contact Center Solutions
  • Omni-Channel Customer Experience Management
  • Virtual Assistant and Chatbot Integration
  • Predictive Analytics for Contact Centers
  • Automated Customer Support Solutions
  • Multi-lingual Customer Support
  • Sentiment Analysis and Customer Feedback
  • Intelligent Routing and Queuing Systems
  • Machine Learning for Contact Center Optimization

Locations

2
Countries with an office address2 addresses on record
OOprimaryVietnam

Country footprint

Offices in 2 countriesCountry footprint: 2 countries, primary OO. Codes: OO, VN.2 countriesprimary OOOOVN
Show as table
Countries2
Primary countryOO

All codes: OO VN

Addresses

  • OO607 Xo Viet Nghe Tinh Street; Binh Thanh, Ho Chi Minh 700000Primary
  • VN#4117, C5 Tower, D'capitale, 119 Tran Duy Hung; Cau Giay, Hanoi 10000

Grid intelligence Members

Spending power

TheGrid Corporate Spending Power index would rate purchasing capacity from registry, scale and activity signals.

Spending power

Notify me about spending power

Signals & hiring

Hiring, headcount and registry-change signals, streamed to members.

Latest signal
Hiring activity
Headcount trend
Notify me about signals

Financials

Registry-filed capital and financial indicators, standardised by TheGrid.

Paid-up capital
Fiscal period
Registered charges
Revenue
Profit / loss
Notify me about financials

People & contacts

4 employee profiles on record · names withheld.

The people relation is never requested, so there is nothing here to unlock.

Notify me about contacts Tell us who you need to reach and we will tell you when a consented source is live.

FAQ

How many people work at ePacific Telecom?

46 counted staff profiles at January 2026, inside the self-reported 11–50 band.

Where does ePacific Telecom have offices?

Two addresses on record across 2 countries. Primary: 607 Xo Viet Nghe Tinh Street, Binh Thanh, Ho Chi Minh 700000.

Has ePacific Telecom raised funding?

None linked to this brand.

What does ePacific Telecom list as its specialties?

25 tags on the brand's own list.

Which companies are listed alongside ePacific Telecom?

Eight peer profiles on record: NAB Innovation Centre Vietnam and KiotViet.

What is ePacific Telecom's website?

epacific.com.vn