Brand profile · Market Research

CSBA

Csba works in Market Research, out of Melbourne, Victoria. It is privately held, and its site is csba.com.au. It holds one address on record, all in Australia. Headcount on record is 56. Its work is tagged consulting and customer service training. The record links five similar brands, most of them in Marketing Services.

csba.com.au LinkedIn

Profile live Privately Held Founded 1997 1 office country
Counted staff
56
self-reported 11–50 band
Founded
1997
29 years
Legal entities
None matched
Office countries
1
1 address
Funding rounds
None on record
Company type
Privately Held
self-reported
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Description

CSBA is a 25-year-old customer experience insights agency. We specialise in helping our customers to design better customer experiences, through best practice and specialised CX strategy, research, quality assurance and training.

Specialties

All 8 specialties
  • Tailored Mystery Shopping
  • Customer Experience Journey Mapping
  • Customer Service Benchmarking
  • Customer Service Site Review
  • External Quality Assurance
  • Customer Satisfaction Surveys
  • Customer Service Training
  • Consulting

Related specialties

Locations

Australiaprimary

Country footprint

Offices in 1 countryCountry footprint: 1 country, primary AU. Codes: AU.1 countryprimary AUAU
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Countries1
Primary countryAU

All codes: AU

Addresses

  • AULevel 5; 10 - 16 Queen Street; Melbourne, Victoria 3000Primary

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Spending power

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Spending power

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Signals & hiring

Hiring, headcount and registry-change signals, streamed to members.

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Financials

Registry-filed capital and financial indicators, standardised by TheGrid.

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People & contacts

4 employee profiles on record · names withheld.

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FAQ

How many people work at CSBA?

56 counted staff profiles at January 2026, above the self-reported 11–50 band.

Where does CSBA have offices?

One address on record, Australia only. Primary: Level 5, 10 - 16 Queen Street, Melbourne, Victoria 3000.

Has CSBA raised funding?

None linked to this brand.

What does CSBA list as its specialties?

Eight tags on the brand's own list, among them consulting and customer service training.

Which companies are listed alongside CSBA?

Five peer profiles on record: Creative Activation and UCXPRO CONSULTING.

What is CSBA's website?

csba.com.au