Brand profile · Consumer Services

AstraWorld

Kota Jakarta Utara, DKI Jakarta-based AstraWorld operates in Consumer Services. Privately held, at astraworld.com. It holds one address on record, all in Indonesia. It employs 363 people, on the record. It lists call center, customer relationship management and database management among its specialties. It is listed alongside nine similar brands, mostly in Software Development.

astraworld.com LinkedIn

Profile live Privately Held Founded 2002 1 office country
Counted staff
363
self-reported 201–500 band
Founded
2002
24 years
Legal entities
None matched
Office countries
1
1 address
Funding rounds
None on record
Company type
Privately Held
self-reported
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Description

AstraWorld merupakan anak perusahaan PT. Astra International, Tbk., yang bergerak di bidang support B2C dan B2B. Dalam bisnis B2C, AstraWorld menyediakan layanan Emergency Roadside Assistance (ERA) khusus untuk customer sales operation Toyota, Daihatsu, Isuzu, BMW, dan Peugeot. Layanan ERA ini tersedia 24 jam, dan gratis untuk customer yang membeli mobil di dealer resmi Astra (AUTO2000, Astra International Daihatsu, Astra Isuzu, Astra BMW dan Peugeot).

Dalam bisnis B2B, AstraWorld menyediakan layanan Customer Relationship Management dalam rupa call center yang dipadukan dengan database management dan data mining analysis, untuk perusahaan-perusahaan yang ingin menyediakan layanan customer berkualitas Astra.

Layanan Call Center kami di antaranya adalah Inbound, Outbound (telesurvey, welcoming call, desk collection), SMS blast, Email blast, dan Social Media.

Layanan Customer Relationship Management kami di antaranya adalah: Database Management (Data Purification dan Data Enrichment), Data Analytics (Data Mining, Data Modelling, Outlet Mapping, Mystery Shopper Analysis),Customer Profiling (Customer Behavior, Segmentation), Market Research (FGD, Mystery Shopper, CSI Survey, Mystery Caller).

Specialties

All 5 specialties
  • Customer Relationship Management
  • Call Center
  • Database Management
  • Data Mining Analysis
  • Emergency Roadside Assistance

Locations

Indonesiaprimary

Country footprint

Offices in 1 countryCountry footprint: 1 country, primary ID. Codes: ID.1 countryprimary IDID
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Countries1
Primary countryID

All codes: ID

Addresses

  • IDUD Trucks Building Lv.3; Danau Sunter Selatan blok O/5, Sunter II; Kota Jakarta Utara, DKI Jakarta 14350Primary

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Spending power

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Signals & hiring

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Financials

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People & contacts

4 employee profiles on record · names withheld.

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FAQ

How many people work at AstraWorld?

363 counted staff profiles at January 2026, inside the self-reported 201–500 band.

Where does AstraWorld have offices?

One address on record, Indonesia only. Primary: UD Trucks Building Lv.3, Danau Sunter Selatan blok O/5, Sunter II, Kota Jakarta Utara, DKI Jakarta 14350.

Has AstraWorld raised funding?

None linked to this brand.

What does AstraWorld list as its specialties?

Five tags on the brand's own list, among them call center, customer relationship management and database management.

Which companies are listed alongside AstraWorld?

12 profiles list AstraWorld as a peer — 97th percentile in Consumer Services. It lists ten peers of its own. PT Fokus Target Solusi lists it back.

What is AstraWorld's website?

astraworld.com