Brand profile · Professional Training and Coaching

168Solution

168Solution runs a Professional Training and Coaching operation from Jakarta Selatan, Jakarta. Ownership is privately held; it publishes at 168solution.com. It holds one address on record, all in Indonesia. The record counts 8 people. Tagged business process, research and coaching. The record links nine similar brands, most of them in IT Services & Consulting.

168solution.com LinkedIn

Profile live Privately Held Founded 2009 1 office country
Counted staff
8
self-reported band not used
Founded
2009
17 years
Legal entities
None matched
Office countries
1
1 address
Funding rounds
None on record
Company type
Privately Held
self-reported
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Description

PT SATU ENAM DELAPAN SOLUSI or called 168Solution was established in December 2009 as also successfully implemented Best Practice Framework for Call Centers that helped our clients align service standards with international call centers. We are known to be resourceful in practical ideas that results in solution and successful implementation.

Since the beginning, with its strong commitment to handle the call center project management (which has now grown into a contact center), 168Solution offers a wide range of learning programs from public training to customized in-company (in-house training), workshops and coaching programs (consulting) for contact center.

We support our client to build and develop their call / contact center, as well for their staff training, that are from Telecommunication Company, Banking, Financial Services, Insurance, Hospital, etc. 168Solution consistently delivered various training and event which is related of call / contact center and project management workshop programs for professional at call / contact center across Indonesia.

WHY US?

There are several reasons why 168Solution are the best partners for your professional in the contact center:

1. Dedicated Professional Team The team led by Grace Heny. She was a professional in the Indonesian contact center industry with 15 years of experience setting up and managing in-house and outsourced contact centers.

2. Key Personnel Certifications 168Solution team members are internationally certified with local practical knowledge credited with a list of successful projects with clients in various industries.

3. Support for Success We have also successfully implemented Best Practice Framework for Call Centers that helped our clients align service standards with international call centers.

CONTACT US Phone: (021) 729-3311 Mobile: 0838-98888-168 (phone / SMS / WA)

Fax: +6221 729 4528 E-mail: public.class@168solution.com

Specialties

All 17 specialties
  • contact center training
  • call center training
  • customer service training
  • contact center certification
  • consulting
  • business process
  • business analyst
  • setup contact center
  • contact center technology
  • research
  • mystery shopping
  • customer satisfaction research
  • coaching
  • Quality Monitoring
  • customer experience
  • customer satisfaction
  • customer relation management

Related specialties

Locations

Indonesiaprimary

Country footprint

Offices in 1 countryCountry footprint: 1 country, primary ID. Codes: ID.1 countryprimary IDID
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Countries1
Primary countryID

All codes: ID

Addresses

  • IDGd. Aquarius Lt. 2, Jl. Sultan Iskandar Muda No. 7; Arteri Pondok Indah; Jakarta Selatan, Jakarta 12240Primary

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People & contacts

4 employee profiles on record · names withheld.

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FAQ

How many people work at 168Solution?

The record holds 8 counted staff profiles at January 2026. Its self-reported band sits above that count and is not published as a headcount.

Where does 168Solution have offices?

One address on record, Indonesia only. Primary: Gd. Aquarius Lt. 2, Jl. Sultan Iskandar Muda No. 7, Arteri Pondok Indah, Jakarta Selatan, Jakarta 12240.

Has 168Solution raised funding?

None linked to this brand.

What does 168Solution list as its specialties?

17 tags on the brand's own list, among them business process, research and coaching.

Which companies are listed alongside 168Solution?

Nine peer profiles on record: Putra Jasa International Patent and Askarasoft.

What is 168Solution's website?

168solution.com